In enterprise e-commerce, success depends on more than just technical integration. It requires merchandisers who can confidently manage product feeds, marketing teams who understand campaign tools, operations staff who can optimise workflows, and developers who can build reliable integrations. At Aurora Commerce, we constantly invest in creating comprehensive documentation that empowers every member of your team to excel in their role.
Our documentation suite spans the entire platform experience, from day-to-day feature usage to complex system management to technical API integration, ensuring your organisation extracts maximum value from your investment.
Consider what happens when documentation fails to serve its purpose. Your merchandising team needs to create a custom product feed for a new marketplace but can't find clear instructions. They open a support ticket and wait for guidance. Meanwhile, your operations team wants to optimise image delivery settings but lacks clarity on how the CDN configuration affects performance. Another ticket. Your developers need to integrate a new payment provider but face ambiguous API parameters. More delays.
Each documentation gap creates a cascade of inefficiencies: support tickets, projects stall, teams lose confidence in self-service, and simple tasks become multi-day ordeals. For enterprise organisations, poor documentation can add weeks to a major initiative, whether it's launching a new sales channel, optimising site performance, or implementing new features.
The true cost isn't just time; it's missed opportunities, delayed revenue, and frustrated teams who can't move at the speed your business demands.
Aurora Commerce's documentation aims to go far beyond technical specifications. We provide comprehensive guides for our platform features, written for varied users who need to get things done without technical expertise.
Take our Page Builder tool, for example. The documentation doesn't just list features, it walks your team through creating rich, engaging content without any HTML or CSS knowledge. The guide covers everything from using the intuitive drag-and-drop interface to understanding how content will appear across desktop, tablet, and mobile devices. Your team learns to work with widgets and objects, configure content properties in real-time, and leverage pre-built snippets for consistent branding.
Similarly, our documentation for features like Custom Data Feeds, image optimisation, and multi-language management follows the same principle: empowering non-technical users to leverage powerful platform capabilities independently. These are not only developer manuals, they're practical guides that transform complex features into accessible tools for your entire team.
"But what if I still don't know what to do?" Don't worry, there are always other ways to get help, from AI integrations with chat bots to hands-on feature tutorials with our staff and, of course, our talented support team.
For technical teams, Aurora Commerce provides modern API documentation with interactive testing capabilities. Our "Try Me" feature allows developers to execute real API calls against live demo data, seeing actual responses before writing a single line of code.
This interactive approach transforms API integration from a process of discovery through trial and error to one of confident, efficient development. Developers can test authentication flows, explore data structures, validate their approach with real responses, and understand edge cases before they encounter them in production.
Our API documentation is generated directly from our codebase, ensuring every parameter, endpoint, and response format is always current and accurate. This reliability means your technical team can trust the documentation completely, eliminating the costly rework that comes from outdated or incorrect technical specifications.
Every page in our documentation features an innovative "Ask AI" button that lets your team choose their preferred AI assistant, whether that's Claude, ChatGPT, Copilot or one of many more out there. This flexibility means your team can work with the AI tools they're already comfortable with, while the context-aware integration ensures they receive answers specifically about Aurora Commerce's features and capabilities.
When your merchandiser clicks "Ask AI" on the Custom Data Feeds documentation, they can select their preferred assistant and ask: "How do I set up a scheduled product feed for Google Shopping?" The AI, provided with the full context of that documentation page, delivers step-by-step instructions specific to Aurora Commerce's implementation. An operations manager reviewing system settings might choose their familiar AI tool and inquire: "What image quality settings should I use for mobile optimisation?" receiving detailed recommendations based on Aurora's specific CDN capabilities.
This approach combines the best of both worlds - your team's preferred AI tools with Aurora Commerce's comprehensive documentation context. Complex questions that might typically require support tickets often get resolved through intelligent, conversational guidance, keeping your entire organisation moving forward efficiently, 24/7.
Aurora Commerce provides multi-tiered support to ensure your team gets help when needed:
Self-Service First: Our comprehensive documentation and AI integrations can resolve questions instantly. Whether it's a merchandiser learning a new feature or a developer debugging an integration, answers are immediately available.
Expert Support Ready: For complex business-specific challenges or architectural decisions, Aurora Commerce's support team provides expert guidance. Because routine questions are handled through documentation, our support team can focus on high-value assistance that truly requires human expertise.
Comprehensive documentation is the foundation of platform success. When every team member can confidently use platform features, when system changes can be made without fear, and when integrations complete predictably, your e-commerce platform becomes a true business enabler.
Aurora Commerce's investment in documentation quality, from business user guides to API references to AI assistance, aims to ensure your organisation can operate autonomously, move quickly, and adapt to changing market demands.
This self-sufficiency translates directly into faster time-to-market, reduced operational costs, improved team satisfaction, and ultimately, better business outcomes.
Ready to see how comprehensive documentation can transform your team's effectiveness?
Discover more Aurora Commerce capabilities:
Q: Who can benefit from Aurora Commerce documentation?
Our documentation serves everyone from merchandisers managing product feeds to marketing teams configuring campaigns, operations staff optimising performance, and developers building integrations. Each role finds relevant, accessible guidance tailored to their needs and technical level.
Q: How does the "Ask AI" feature work?The "Ask AI" button appears on every documentation page, allowing users to choose their preferred AI assistant (Claude, ChatGPT, or Copilot). The selected AI receives the full context of the documentation page you're viewing, enabling it to provide accurate, specific answers about Aurora Commerce features and workflows. You can also copy responses as Markdown for easy sharing with your team.
Q: What makes Aurora's documentation stay current?Feature documentation is regularly updated as capabilities evolve, while API documentation is generated directly from our codebase using an automated process. This dual approach ensures both business and technical documentation remains accurate and synchronized with the platform's actual behavior.
Q: What if the answer I need is still not clear?Aurora Commerce believes in empowering it's clients own agency and building self-sufficient teams. This goal is supported not only by our documentation, but our dedicated team of support agents and platform training sessions. You can have confidence that if you are ever lost, we are here to help you get the answers you need if you ever have questions, allowing you to get the most out of your business opportunities.
